export type HelpTopic = {
  id: string;
  title: string;
  detail: string;
  href: string;
};

export type HelpSection = {
  id: string;
  title: string;
  paragraphs: string[];
};

export type HelpDoc = {
  heading: string;
  intro: string;
  topics: HelpTopic[];
  faqLinks: { title: string; href: string; detail: string }[];
  sections: HelpSection[];
};

export function buildHelpDoc(storeName: string): HelpDoc {
  const brand = storeName || 'iFixKart';
  return {
    heading: 'Help Center',
    intro: `Find answers about ${brand} orders, repairs, payments, and returns. Start with a topic below or contact support if you still need a person.`,
    topics: [
      {
        id: 'faqs',
        title: 'FAQs',
        detail: 'Common questions on refurbished phones, repairs, and exchange.',
        href: '/faqs',
      },
      {
        id: 'orders',
        title: 'Track order',
        detail: 'Check repair and order status after you sign in.',
        href: '/services/tracking',
      },
      {
        id: 'payments',
        title: 'Payments',
        detail: 'Cards, UPI, net banking, failed charges, and refunds.',
        href: '/payments',
      },
      {
        id: 'returns',
        title: 'Returns',
        detail: 'Return windows, dead-on-arrival, pickup, and warranty claims.',
        href: '/returns',
      },
      {
        id: 'repairs',
        title: 'Repairs',
        detail: 'Book a screen, battery, or other device repair.',
        href: '/repair-services',
      },
      {
        id: 'shop',
        title: 'Shop',
        detail: 'Browse refurbished phones, parts, and accessories.',
        href: '/shop',
      },
    ],
    faqLinks: [
      {
        title: 'Refurbished mobiles',
        href: '/faqs/refurbished-mobiles',
        detail: 'Invoices, warranty, delivery, and payment modes.',
      },
      {
        title: 'Mobile repair',
        href: '/faqs/mobile-repair',
        detail: 'Bookings, parts warranty, and how long a job takes.',
      },
      {
        title: 'Exchange',
        href: '/faqs/mobile-exchange',
        detail: 'Quotes, pickup of your old phone, and locked devices.',
      },
      {
        title: 'Accessories',
        href: '/faqs/mobile-accessories',
        detail: 'Fit, warranty, and returning unused accessories.',
      },
    ],
    sections: [
      {
        id: 'before',
        title: 'Before you write to us',
        paragraphs: [
          'Keep your order number, registered phone or email, and a photo of the invoice. For a damaged or dead device, a short video of the issue speeds up the reply.',
          `Most delivery, payment, and return questions are answered on FAQs, Payments, and Returns. Use those pages first if you can.`,
        ],
      },
      {
        id: 'hours',
        title: 'Support hours',
        paragraphs: [
          'Customer support is available Monday to Saturday, 10:00 AM – 6:30 PM. Messages sent on Sunday or a public holiday are picked up the next working day.',
          'We typically respond within one business day. Repair tracking updates also go out by SMS and email when a technician is assigned.',
        ],
      },
      {
        id: 'who',
        title: 'Who to contact',
        paragraphs: [
          'Order, invoice, and delivery questions: use the support email or phone on this page.',
          'Warranty and return pickups: returns@ifixkart.com with your order number.',
          'Active repair jobs: Track Order after you sign in, or call if a visit is already scheduled.',
        ],
      },
    ],
  };
}